Money transfers to PrivatBank cards via TransferGo

Transfers can be received in EUR, USD, UAH.
Low fee for the currency transfers.
Transfers paid out to hryvnia cards are not charged.
Funds are promptly transferred from EU countries and Great Britain.
Download the application and sign in.

Download the application and sign in.

Select the ‘International’ transfer method, indicate the amount and currency to be transferred, and the currency of the payee's account.

Select the ‘International’ transfer method, indicate the amount and currency to be transferred, and the currency of the payee's account.

Enter the payee’s details.

Enter the payee’s details.

Pay the amount with your payment card.

Pay the amount with your payment card.

Wait for the payment to be processed. The funds will be transferred to the payee’s account within 1 business day.

Wait for the payment to be processed. The funds will be transferred to the payee’s account within 1 business day.

  1. Download the application and sign in.
  2. Select the ‘International’ transfer method, indicate the amount and currency to be transferred, and the currency of the payee's account.
  3. Enter the payee’s details.
  4. Pay the amount with your payment card.
  5. Wait for the payment to be processed. The funds will be transferred to the payee’s account within 1 business day.
Download the application and sign in. Select the ‘International’ transfer method, indicate the amount and currency to be transferred, and the currency of the payee's account. Enter the payee’s details. Pay the amount with your payment card. Wait for the payment to be processed. The funds will be transferred to the payee’s account within 1 business day.

Sending money transfers to Ukraine та Enrollment of money transfers

Sending money transfers to Ukraine
Enrollment of money transfers
The fee for making transfers from TransferGo depends on the currency exchange rate and how the funds are received.
For the foreseeable future, all transfers to Ukraine are free of charge.
Received by Fee Timeframe
Debit, credit card Not charged 1 banking day
Bank account (IBAN) Not charged 1 banking day
PrivatBank card Not charged instantly
Payment link Not charged as soon as the payee enters their details on the link

The exchange rate is fixed at the moment of transfer, and the payee receives exactly the amount you send.

All fees and charges are reflected in the final amount when money transfer is created.

Frequently asked questions

Where to address in case of questions about TransferGo?

  • PrivatBank:
  • Call: +38 (073) 900 00 04 (9:00 a.m.-9:00 p.m.)
  • Email to: swift@privatbank.ua

TransferGo support service:

  1. Go to the homepage of the TransferGo app, tap on “Contact support service”.
  2. Select the means of communication with the support service:
    • write to the support chat;
    • email to the support;
    • contact via the phone call.

Working hours on the Kyiv time:

  • Mon-Fri: 9:00 a.m.–8:00 p.m.
  • Sat-Sun:9:00 a.m.-6:00 p.m.

How to order currency?

  1. Go to the “Services” tab- «Services – Cash order”.
  2. Indicate the desired amount and currency. The ordered amount should be divisible by 100.
  3. Select the date and branch to receive funds. Confirm your request.

If the order is requested before 1:00 p.m. of the current day, the funds will be available to receive on the next business day.

When the request is processed, the bank will send a confirmation. The order is issued in your name, the funds are available to receive by the end of the business day on the indicated date.

 

Video instruction “How to order cash in Privat24 app”

Additional security measures

TransferGo never asks its customers for their bank card PIN and CVV, nor does it require any ATM and cash transactions. If you’ve faced scamming and received suspicious calls, please contact the official support service of TransferGo phone numbers:

+048 22 307 83 62 (for calls from Poland);

+380 893 240 520 (for calls from Ukraine);

email to: hello@transfergo.com

Is it safe to transfer money with TransferGo?

TransferGo is a licensed and authorized payment institution governed by the FCA (the UK Financial and Conduct Authority) and monitored by the HMRC (HM Revenue & Customs), therefore, it implements the highest security standards for money transfers.